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Self Storage FAQ

Got questions about self storage? We have answers! Here you’ll find answers to everything you could want to know about self storage, U-Haul rental, and USPS postal services.

What size storage do you have?

We have standard, non-climate-controlled units ranging from 5 ft. x 5 ft. up to 15 ft. x 50 ft. Climate-controlled units range from 5 ft. x 5 ft. up to 10 ft. x 20 ft.

Check out this page for size recommendations and pricing: https://chenal10storage.com/storage-unit-sizes/

What size storage do you have? We have standard, non-climate-controlled units ranging from 5 ft. x 5 ft. up to 15 ft. x 50 ft. Climate-controlled units range from 5 ft. x 5 ft. up to 10 ft. x 20 ft. Check out this page for size recommendations and pricing: https://chenal10storage.com/storage-unit-sizes/

Do you have climate-controlled storage?

Yes, we have climate-controlled storage for your most valuable and delicate possessions. We strongly recommend you put any of the following items in climate-controlled storage, or they will very likely be damaged as seasons change:

  • Household appliances & electronics
  • Leather or wood furniture
  • Musical instruments
  • Photos & artwork
  • Delicate collections (stamps, coins, comics, records, etc.)
  • Clothing
  • Wine & liquor (wine should be stored at 57°–61° F, and no more than 65° F).

In non-climate-controlled units, the seasonal changes in temperature and air moisture can cause damage like warping, cracking, rusting, molding, and degrading.

Can I control the temperature in my own unit?

Our team monitors the temperature of our climate control buildings daily, so you don’t have to.

Do you have RV, camper, or boat storage?

Yes, we have dedicated parking spaces for large RVs, campers, and boats. Some larger storage units can fit smaller to medium-sized boats and campers.

Can I access my unit 24/7?

Yes, you can access your storage unit any time, day or night. You will be issued a pin number that opens the front gate. Once in, you can access your unit with your keys.

If you need assistance—including renting a U-Haul, purchasing moving supplies, or using USPS services—office hours are 8:30 am to 6:00 pm Monday through Friday and 9:00 am to 3:00 pm on Saturday. The office is closed Sunday, but your storage unit is always available to you.

What kind of security do you have?

We offer state-of-the-art security cameras, a gate with a keypad, alarms on every unit (tied directly to your PIN), and on site-management.

Does anyone else besides me have access to my storage unit or possessions?

You may have authorized access users to your unit, if you so choose.

Do I need insurance for my storage unit?

You may elect to purchase SafeStor insurance from us or utilize your current homeowner’s policy or renter’s policy.

Account & Storage Unit Rental FAQ

How do I reserve a unit?

Currently, you can reserve a unit over the phone or in person. Just call us at 501-868-1188, let us know what size you need, and we can take care of the paperwork when you move your stuff in. Stay tuned for online reservation—coming soon!

Do I have to sign a term lease or contract?

Storage units are billed on a monthly basis—you pay for a full month, each month, but beyond that there are no multi-month or yearly commitments.

Our vacate policy requires that you notify us (via phone, email, or in person) a minimum of 30 days prior to when you plan to vacate. For example, if you plan to vacate on January 31st, you must notify us on January 1st.

A smiling man holding a cardboard moving box in front of a row of self storage units

Can I rent month to month?

All storage unit rental agreements are on a month-to-month basis. You pay for the full month at the beginning of the month. When it’s time for you to vacate, you must notify us (via phone, email, or in person) a minimum of 30 days prior to when you plan to vacate. For example, if you plan to vacate on January 31st, you must notify us on January 1st.

What is your vacate policy?

Our vacate policy requires that you notify us (via phone, email, or in person) a minimum of 30 days prior to when you plan to vacate. For example, if you plan to vacate on January 31st, you must notify us on January 1st.

You can find more information about the vacate process here: https://chenal10storage.com/forms/

Moving & Mail Services

Do you have moving supplies?   

Yes, we sell moving supplies! We have all the boxes for all your boxing needs—complete with handles for easy lifting:

  • Specialty boxes
  • Grand wardrobe
  • Shorty Wardrobe
  • Mirror
  • Dish Barrels
  • Pictures
  • Glass pack
A hairy arm writing "Kitchen" on a moving box

Can I mail something from your office?

Yes you can! In addition to providing storage, moving supplies, and U-Haul rentals, we also have a full-service USPS post office on site.

Do you rent U-Hauls?

Yes, we have U-Haul rentals for all kinds of moving trucks and tow trailers:

  • Large box trucks from 10 feet to 26 feet
  • Open trailers
  • Covered trailers
  • We do not have cargo vans or pickup trucks

U-Haul Rental FAQ

What are the U-Haul rental requirements?

U-Haul’s requirements are pretty basic. To rent U-Haul equipment, you must…

  • Be at least 16 years old to rent a tow trailer
  • Be at least 18 years old to rent a truck
  • Have a valid, government-issued driver’s license. Learner’s permits are not acceptable. The license can be from any of these entities:
    • Any of the 50 United States or 14 U.S. Territories
    • Any foreign country
    • The U.S. military
    • An International Driving Permit (IDP)-issuing agency (like AAA)
frontal view of a u-haul moving truck

Do I need a special driver’s license to drive a U-Haul van or moving truck?

To drive a U-Haul truck, you only need a regular driver’s license that allows you to operate a passenger vehicle. There are no special classifications or classes needed to drive a U-Haul truck.

How old do I need to be to rent or operate U-Haul equipment?

To rent U-Haul equipment, you must be at least 16 years old to rent a tow trailer and at least 18 years old to rent a moving truck, van, or pickup truck. You must also have a valid driver’s license as outlined above.

Can I pay with a credit or debit card to reserve or rent U-Haul equipment?

If you’re reserving a U-Haul online, you must make a deposit payment with a debit card or credit card issued by Visa, Master Card, Discover, or American Express.

Do I have to leave a security deposit?

Whether you’re paying with credit card, debit card, or cash, you must leave a security deposit when you pick up the U-Haul. The deposit amount depends on the truck size, time needed, and estimated distance.

Can someone besides the cardholder pick up the U-Haul equipment?

It’s best that the cardholder pick the U-Haul equipment up. Whoever picks the equipment up must sign the paperwork and is responsible for the equipment. They must also have a valid driver’s license and provide a phone contact number.

What do I do if I have trouble with the U-Haul truck, moving van, or other equipment?

If you have any problems with your equipment, you can request U-Haul Roadside Assistance at myuhaul.com, or you can call 1-800-528-0355. Roadside Assistance service is available 24/7 all year long.

Where do I drop off my U-Haul equipment?

In-town rentals must be returned to the location they were rented from.

One-way rentals will include a return location on the contract. The contract will include the drop-off location business name, address, and phone number.

What’s the best way to pack a moving truck?

Check out this excruciatingly detailed blog post we put together about how to pack a U-Haul

Don’t see your question answered here?

We tried to cover everything, but if you still have questions, you can call us at 501-712-5599 or contact us online here.

Our office hours are…

  • Monday–Friday: 8:30 a.m. to 6:00 p.m.
  • Saturday: 9:00 a.m. to 3:00 p.m.
  • Sunday: Closed